Vonage is one of the best VoIP and UCaaS (Unified Communications as a Service) platforms. It was founded in 2001. It provides business cloud communications services to businesses of all sizes. It is suitable for both local and international business numbers. Features like call queuing or call recording are also available but must be purchased separately.
It has optimal high-speed internet. It also has audio and video conferencing tools. Although it requires internet, it is still usable with device data when Wi-Fi or an Ethernet connection is unavailable.
Some of its best features are
Unlimited calling and texting-
you can make and receive as many business calls as you want.
User-friendly interface-
its interface is easy for customers to navigate. features are easy to locate and quickly access.
Unlimited team messaging-
you can collaborate with team members without any concerns about message or timeframe limitations.
High voice quality-
It provides high-quality audio for calling.
Guaranteed uptime-
With Vonage, you get a 99.999% uptime guarantee.
Hardware
This Twilio alternative also sells VoIP equipment on its website which mostly includes desktop and conference phones. Popular brands like Panasonic, Poly, and Yealink use its VoIP hardware. To know the pricing of its hardware equipment you have to contact its team.
Software
Its software is accessible through web browsers. For that, you have to log in using single sign-on (SSO). its integration suite add-on is available on browsers like Firefox, Chrome, and Microsoft Edge that lets you start a call from any web page using a single click. You can also download its desktop or mobile application.
Call Quality
It provides high-quality communication. Through its reporting features, you can examine the exact caliber of calls and call quality.
Uptime
This cloud communication platform provides its users uptime reliability is 99.999%. Through this, you maintain access to all of its UCaaS tools ensuring that any of the features will suddenly go off-line.
Security
It has a wide range of security features and it follows all General Data Protection Regulation (GDPR) protocols. Its UCaaS features are both DSS and HIPAA compliant. There are also related certificates that are available on its website and you can download it as well.
Integrations
It can integrate with 24 different applications. Some of them are Google Workspace, HubSpot, Microsoft 365, Microsoft Dynamics, VBC for Slack, Zapier, and Zendesk. There are 14 free integrations and 10 paid ones. Some integrations are included in the package while some have to be purchased separately.